Terms and Conditions

All goods remain the property of PCPower Pty Ltd until they are fully paid for. This invoice MUST be presented for proof of warranty, refund or exchange with conditions apply. Software, ink cartridges and consumable products cannot be refunded and exchanged so customers need to check for compatibility and ensure correct model before making purchase. No refund or exchanged will be accepted for goods with damaged during the warranty period. Individual parts carry a one year manufacturer warranty. Delivery to and from an authorized service agent for warranty repairs must be arranged by customers. PCPower Pty Ltd will not be held responsible for any cost incurred. PCPower Pty Ltd assembled computers cover a 12 month parts and 5 year labour return to base warranty; unless agreed otherwise with written approval. Monitors, printers and accessories are sold per manufacturer warranty unless otherwise stated. Virus affection, software issues or user misuse are not covered by any warranty. A service charge may apply if the faults are software related or no faults are found. 15% restocking fee plus $12 administration fee will be charged on returning or cancelling a standard order with prior approval obtained. 50% restocking fee will be charged on returning or cancelling specifically procured items or custom orders with prior approval obtained. All repairs are guaranteed for 30 days. Please ask our staff for further terms and conditions.